Welcome Office - Information and Guidance
Are you new in Finland?
Welcome Office provides information in several languages on matters such as immigration, public services, Finnish society, language courses, working life and leisure activities.
If you need any information or guidance, you can contact the Welcome Office. We help all newcomers and immigrants. We provide general guidance and give advise on how you can settle in the city on a step by step basis.
Our low-threshold service is free of charge and our drop-in service does not require an appointment. We can also advise by phone, email or chat.
Whatever your question or matter: Welcome, free of charge!
You can get advice and help with:
- official paper work & applications
- making appointments
- immigration matters
- working life
- public and government services and the Finnish society
- language courses
- education and training possibilities
- day care
- social and health care services
- housing
- leisure activities
Service languages
Arabic | العربية
Tel: 040 1397290
Drop in:
Wednesday 10 a.m. – 4 p.m. (Every odd week)
Thursday 10 a.m. – 4 p.m.
Friday 10 a.m. – 4 p.m.
English
Tel: 040 569 6046
Drop in:
Monday 10 a.m. – 4 p.m.
Tuesday 10 a.m. – 4 p.m.
Wednesday 10 a.m. – 4 p.m.
Thursday 10 a.m. – 4 p.m.
Friday 10 a.m. – 3 p.m.
Book an appointment to an English speaking advisor (to the service point or online on MS Teams).
Finnish | suomi
Tel: 040 569 6046
Drop in:
Monday 10 a.m. – 4 p.m.
Tuesday 10 a.m. – 4 p.m.
Wednesday 10 a.m. – 4 p.m.
Thursday 10 a.m. – 4 p.m.
Friday 10 a.m. – 3 p.m.
Book an appointment to a Finnish speaking advisor (to the service point or online on MS Teams).
Russian | РУССКИЙ
Tel: 040 563 9646
Drop in:
Monday 10 a.m. – 2 p.m.
Tuesday 10 a.m. – 4 p.m.
Wednesday 10 a.m. – 4 p.m.
Thursday 10 a.m. – 4 p.m.
Friday 10 a.m. – 3 p.m.
Book an appointment to a Russian speaking advisor (to the service point or online on MS Teams).
Swedish | svenska
Tel: 040 569 6046
Drop in:
Monday 10 a.m. – 4 p.m.
Tuesday 10 a.m. – 4 p.m.
Wednesday Available only with booked appointment
Thursday Only with booked appointment 10 – 11. 30 a.m. , drop in open 12 – 4 p.m.
Friday 10 a.m. – 3 p.m.
Book an appointment to a Swedish speaking advisor (to the service point or online on MS Teams).
Ukrainian | УКРАЇНСЬКА
Tel: 040 193 8595
Drop in:
Tuesday 10 a.m. – 4 p.m.
Wednesday 10 a.m. – 4 p.m.
Thursday 10 a.m. – 4 p.m.
Friday 10 a.m. – 3 p.m.
Book an appointment to a Ukrainian speaking advisor (to the service point or online on MS Teams).
Booking an interpreter to the guidance
If we do not offer service in your language, and you cannot manage in easy English, Finnish or Swedish, we will try to book an interpreter for you. Book a 45 minute guidance session, atleast 2 weeks prior, and we will try to have the interpreter either on telephone or in person.
Book a 45 min appointment to an advisor and write in what language you wish to have interpreting.
Welcome Office schedule and broschure
In the timetable you can view opening times for different languages from April 2024. In the summer the service point is open only until 4 P.M. on Tuesdays. Welcome Office schedule. The schedule is printable and possible to fasten on information boards etc.
Welcome Office broschure is printable for e.g. customers at different services. welcome_office_broschure_2024
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Information about Finland and Vaasa in various languages. Find information on e.g. moving to Finland, residence permits, working life, housing, education, health care services and free time.
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Did you know that on the streets of Vaasa, every fifth passerby is a student? Get to know more about Vaasa as a student city and find information about studies, jobs, living and student life in Vaasa.
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The project develops better multilingual services at Welcome Office and makes it digitally more accessible.
